This powerful program equips managers, leaders and supervisors with the leadership attitudes and skills to fully engage staff and obtain maximum productivity. First learn that ‘best practices’ are the responsibility of a true leader: set directions for and with your people to get them absolutely committed and involved in planning and organising work.

Through the one-to-one coaching on this programme, you will define the key concepts associated with supervisory skills and you will be able to:

• Use a relationship-based management process to achieve improved business results;
• Focus your efforts on issues you can control or influence and move away from issues where you have no control;
• Understand how your attitude affects your employees’ personal productivity;
• Recognize how the behaviors of effective managers help to achieve effective business results;
• Understand what actions you need to take with your employees;
• Practise sharing power, resulting in power becoming a multiplier within the company;
• Examine and align your expectations with those of the organisation and your employees;
• Gain employee trust through the use of respect and recognition – the mark of a true leader.