Training, and especially being trained, is not every employee’s cup of tea. To some, attending training courses can seem like a waste of their time, a distraction from the tasks or jobs that they really need to be doing. For an employer, it might, therefore, be tempting to ignore the need for corporate training, to pretend that it does not exist. To do so would, however, be a serious error of judgement, and one that you cannot afford to be a victim of.
Firstly, it’s a fact that businesses that systematically conduct training courses for their workforce generally enjoy higher levels of stated goal achievement and higher revenue levels than companies that have a more relaxed attitude to training.
The key word (and concept) here is ‘systematically’ – training courses have to be an ongoing, continuous process, one wherein every single training session supports and reinforces, builds on and further develops what has been trained previously. Constant attention throughout the life of the stipulated training programme inevitably increases the chances that what is trained and practised actually ‘sticks’.
Of course, the effectiveness of any training programme you instigate on behalf of your business also depends on how good your staff are at learning, accepting and adopting new ideas. So, is it possible to help your employees to become more effective and efficient trainees?
With your help and guidance, there are several ways that you can help your staff become better learners and trainees.
- Point them in the direction of appropriate online learning resources, and set goals based on the objectives of the online resource you use. To do so, your first target must be to establish your reasons for introducing this additional resource to the training scheme, that is, your goals. The best way to do this is to review the online resources that are currently available and decide how they might help you. For example, given that the modern workplace is driven by technology, it would be helpful if all your employees had enough basic IT skill to solve minor computer problems, as this frees your IT specialists to deal with the more serious problems that genuinely merit their attention.
- Given that we’ve already stressed the importance of a ‘systematic’ approach to training, it follows that there must be preset training goals established and the ability of each employee to meet these targets must be measured. Take some time to discuss this with your staff, and set these targets in conjunction with them, as it’s vital that they ‘buy into’ the vision that should be behind these goals.
- In every workplace, there are senior, more competent and knowledgeable employees working alongside those who are less skilled, experienced or knowledgable. Get these senior employees involved in driving your staff training efforts, because they bring something to the table that no outside trainer – or even member of management – can, that is, inside knowledge of what is happening ‘on the shop floor’.
- Similarly, every modern workplace has staff at opposite ends of the time scale, youngsters working alongside more mature staffers. Take advantage of this.The fact that your younger staff are playing with their smartphone and snapping selfies whilst older staff members are reading the newspaper is a clear sign of different perspectives and worldviews that can be exploited. For instance, I’m willing to bet that some of the basic IT problems that I highlighted earlier would take 2 or 3 seconds for some of your youngest employees to fix, so how about them training this skill?
- Industry seminars are another great resource that you can exploit and even though attendance may involve some costs, the benefits can significantly outweigh what you spend. For example, set a programme to take every employee (if you are a small organisation) of every senior staffer to a seminar-based training event at leats once a year. Tell them in advance that they will be presenting what they learn to their colleagues, thereby ensuring that they give every presentation their most rapt attention!
So, there you have five simple tips about how you can make the training courses that you present to your staff more effective, efficient and hopefully, considerably more enjoyable into the bargain!
If you have ever been forced to endure one of those tedious working lunches or after-hours meetings along with your colleagues and fellow staff members that turned into a love-in; “oh definitely boss, you always come up with the very best concepts” or a spot of petty bickering; “my concept is way superior to yours and nobody else finds solutions as effectively as I do,” then it could be the perfect moment to consider securing some superior business training for your personnel.
The undertaking of formal business training is – for most bosses – a slightly depressing experience, as it might be seen as an admission of previous failures. It’s also true that if you allow your staff to undergo training for a day, week or even a month, it does mean that you lose their productivity for that time.
You may even suspect that they are going to learn very little anyway, which is incredibly frustrating! Some will take the opportunity to drop off to sleep as soon as the training begins, whilst others will show up late and then leave early or find some other negative way of making the training seem troublesome or a waste of time!
Nevertheless, it’s still an undeniable fact that if you offer superior, goal-orientated business training, your business and your bottom line will benefit. If you provide topical, interesting and actionable training to your workforce, you have a far greater chance that your employees will enthusiastically participate and they likewise will return as much clearer and more original thinkers as a result!
Set Business Training Objectives
Amongst the first objectives that business training can achieve is to highlight the way that you, as the boss or company owner, must work on your clarifying your business strategies and ideas to enable your staff to completely understand where you are going in business terms, and how you plan to get there.
You must specify the corporate goals as well as the things that you would like to achieve for your company to your staff in a totally transparent and engaging way. Unless you manage to achieve this, your team members can’t work towards your objectives alongside you since they have no idea what they are aiming for.
Despite the fact that some may work out what they think those goals and objectives are after taking account of the products or services which you offer, it is crucial that you prevent such a generic guessing game ever starting, providing them with a solid ‘route map’ to success, a well thought-through business plan that they’ll appreciate and lend their support to. This will almost certainly result in better productivity, products and services coming out of their unit, and it also has the advantage that if they are not doing the job properly, then at least you know that it’s not caused by a lack of information or training.
Painting a clear picture of what things mean, how things work and what is expected is a critical element of company training. Such training and the accompanying clarity of purpose that ibusiness traingt brings ensures that everyone is singing from the same songbook, that every individual employee understands exactly the same which – left to their own devices and definitions – will almost never happen.
As an example, if the word explosion is used in a business setting, one employee sees it as a positive thing, a massive upsurge in energy, whereas someone else is terrified of the impending flood of work! For this reason, it is very important to test the understanding of common internal phrases and terminology by ‘examining’ them using specific words and phrases to make sure that problems in this area are nipped in the bud.
Understand however that this should never be presented as way of implying that someone is uneducated or to belittle them in some other way. Instead, this must be presented and accepted as an exercise specifically designed to to give you a strong idea of how clearly and thoroughly your staff members understand what they need to know and to provide you with the chance to supply some clarity.
Business Training For Profitability & Efficiency
The fact is that if you expect your business to run as efficiently and profitably as possible – and you must obviously do so – you must make sure that your workers have the resources and thinking skills without which they will not be able to produce the success you want and need. Business continuity is another critical consideration, keeping the business going cthrough thick and thin.
Effective business training is the best answer to this conundrum, just in case you haven’t guessed!
The most appropriate type and level of business training should help you establish the best ways to come up with the various resources and tools you and your organization must have if you are to move to the next level of new ideas, techniques and productivity.
Never forget that the buck always stops with you, that every success story stems from the boss in business and thus, you must equip yourself with the critical key knowledge that will enable you to secure the best business training to push every individual member of your workforce to the next level.
No matter what business you are in, initial staff induction of brand-new personnel is necessary.
All work environments have different staff induction systems for getting the jobs done. The quicker a brand-new employee is abreast of the procedures and policies of their new work environment, the more swiftly they will acquire the ability to adhere to company regulations and expectations.
Your initial staff introduction programme and training needs to be delivered in a simple format that clearly explains your business policies and systems, your expectations of the new staff member and all of the duties and obligations that fall within their remit.
It must also highlight all applicable health and safety rules with the working environment too. Factors that are specific to your business or industry, such as peculiar security demands, need to likewise be explained to new staff members.
There is often an almost unbearable feeling of being overwhelmed for staff starting brand-new tasks, so you must be aware of this and help them through it. Nevertheless, formalised induction systems are at their most effective when they specifically target the particular needs or position of the individual worker included.
Sometimes, your initial induction training and familiarization is run in groups, an understandable approach, especially in larger organizations. Where this happens, there must still be an allowance for individual attention or training, or at least a chance for questions to be asked of and by both parties.
Clearly, all new personnel are expected to understand and fit with both the expectations of their company as well as the requirements of their role, and all new employees have to be assured that this happens if they are to be happy and therefore effective.
It is also beneficial to your organization if you remember that inductions are not just beneficial for brand-new personnel. Other employees can be better prepared for the journey ahead with a little additional help and advice. For example, an employees who is returning from extended leave or one who is expected to accomodate and thrive with altered work functions should be able to take advantage of refresher training.
Outstanding staff induction training needs to have many basic aspects of work preparedness covered. In general, these should cover the following points. You must offer a detailed, comprehensive overview of what they will be doing in induction training and what is expected of them, right at the very outset. Here’s how you do so:
1. Have A Staff Induction Plan!
The most mission-critical elements of the job must be explained in a way that is thorough, easy to follow and pertinent. Both the legislative requirements (for instance, working environment health and safety) and the core expectations of the company must be described.
- Reporting systems and supporting structures of the Organization need explaining. This is best dealt with on the very first day of staff induction, ensuring that brand-new personnel have a chance to meet their manager, fellow workers and other staff members.
- It is crucial to identify the most important tasks to be performed, and working conditions including work hours, breaks, pay information and leave entitlements must be explained.
- Don’t forget the vital importance of the “small elements” either. For example, you must include the location of the bathrooms and the spaces where they are to take their breaks. Hopefully, it is never needed, but they must know where the fire escapes are, where the fire extinguishers are located and the like. An easy rule of thumb is to think of the things that the “old-timers” in your company take for granted, and highlight them.
- Elaborate on any internal systems and specific management plans that are ultimately going to impact on business. Where it is suitable, relevant and/or necessary, talk to all new employees about about the objective, principles, social justice policy and individual obligation expectations the Company values.
- To whom a responsibility of care exists in any given situation or circumstance, and who should be applying said care, must be established from the outset. It’s too late when things go wrong and the ‘blame game’ begins…
Don’t be scared away from establishing an inquisitive environment. A workplace where questions are actively sought is ultimately going to be more efficient and reliable. Staff who appreciate that they should seek clarification when they require assistance almost always waste less resources completing a job, and are therefore much more cost effective. Permit chances for this to be or become your reality!
2. Formalize and Structure Your Induction System
Efficient and effective staff induction training can easily be provided in a laidback and relaxed manner, as long as both sides understand what is going on, and what is ultimately expected. Having a staff induction checklist available would be very useful at this point.
- In a perfect scenario, your presentation of the staff induction programme must reflect the overall culture of your business, and new staff should be made aware of this. The fact is, your new people are desperate to feel invited and involved from the off, so make it happen.
- Whilst doing so, you should make absolutely certain that there is a system that almost guarantees that all the required information is provided to the brand-new worker.
A comprehensive staff induction handbook that complements your induction training is a tool that will help greatly in this task. The fact is, there is usually a TON of data, rules and information to absorb on the very first day of work, and the chances are pretty high that they will not remember everything. Thus they will value having a reliable point of reference to refer to later on; which actually saves you time and effort as they use the guide rather than needing to bother you!
3. Make It A Positive Experience
We all know the hoary old chestnut suggesting “you never get a second chance to create a good first impression”.
The key point however is…it’s true, and never more so than for a brand new employee who is desperate to do well straight out of the gate!
Perhaps less obviously, it also applies to your business too. Organizations that encourage new staff members to communicate openly, freely and without fear of condemnation or retribution, that provide formalised policies and procedures plus a favorable work environment, are inevitably rewarded by having an enthusiastic, energetic staff.
Your employees will appreciate that you’ve made the effort to engage and include them, and that your efforts to welcome them goes beyond a smile and a quick handshake.
The bottom line, is, mutually beneficial relationships are the heartbeat of great businesses, and clear, simple and targeted staff induction training methods and systems are the very first step in this direction.
Impress your new employees with the strength and focus of your staff induction training from the off, and you have taken a very significant step towards effortlessly commanding exceptional staff loyalty for years to come.