No matter what business you are in, initial staff induction of brand-new personnel is necessary.
All work environments have different staff induction systems for getting the jobs done. The quicker a brand-new employee is abreast of the procedures and policies of their new work environment, the more swiftly they will acquire the ability to adhere to company regulations and expectations.
Your initial staff introduction programme and training needs to be delivered in a simple format that clearly explains your business policies and systems, your expectations of the new staff member and all of the duties and obligations that fall within their remit.
It must also highlight all applicable health and safety rules with the working environment too. Factors that are specific to your business or industry, such as peculiar security demands, need to likewise be explained to new staff members.
There is often an almost unbearable feeling of being overwhelmed for staff starting brand-new tasks, so you must be aware of this and help them through it. Nevertheless, formalised induction systems are at their most effective when they specifically target the particular needs or position of the individual worker included.
Sometimes, your initial induction training and familiarization is run in groups, an understandable approach, especially in larger organizations. Where this happens, there must still be an allowance for individual attention or training, or at least a chance for questions to be asked of and by both parties.
Clearly, all new personnel are expected to understand and fit with both the expectations of their company as well as the requirements of their role, and all new employees have to be assured that this happens if they are to be happy and therefore effective.
It is also beneficial to your organization if you remember that inductions are not just beneficial for brand-new personnel. Other employees can be better prepared for the journey ahead with a little additional help and advice. For example, an employees who is returning from extended leave or one who is expected to accomodate and thrive with altered work functions should be able to take advantage of refresher training.
Outstanding staff induction training needs to have many basic aspects of work preparedness covered. In general, these should cover the following points. You must offer a detailed, comprehensive overview of what they will be doing in induction training and what is expected of them, right at the very outset. Here’s how you do so:
1. Have A Staff Induction Plan!
The most mission-critical elements of the job must be explained in a way that is thorough, easy to follow and pertinent. Both the legislative requirements (for instance, working environment health and safety) and the core expectations of the company must be described.
- Reporting systems and supporting structures of the Organization need explaining. This is best dealt with on the very first day of staff induction, ensuring that brand-new personnel have a chance to meet their manager, fellow workers and other staff members.
- It is crucial to identify the most important tasks to be performed, and working conditions including work hours, breaks, pay information and leave entitlements must be explained.
- Don’t forget the vital importance of the “small elements” either. For example, you must include the location of the bathrooms and the spaces where they are to take their breaks. Hopefully, it is never needed, but they must know where the fire escapes are, where the fire extinguishers are located and the like. An easy rule of thumb is to think of the things that the “old-timers” in your company take for granted, and highlight them.
- Elaborate on any internal systems and specific management plans that are ultimately going to impact on business. Where it is suitable, relevant and/or necessary, talk to all new employees about about the objective, principles, social justice policy and individual obligation expectations the Company values.
- To whom a responsibility of care exists in any given situation or circumstance, and who should be applying said care, must be established from the outset. It’s too late when things go wrong and the ‘blame game’ begins…
Don’t be scared away from establishing an inquisitive environment. A workplace where questions are actively sought is ultimately going to be more efficient and reliable. Staff who appreciate that they should seek clarification when they require assistance almost always waste less resources completing a job, and are therefore much more cost effective. Permit chances for this to be or become your reality!
2. Formalize and Structure Your Induction System
Efficient and effective staff induction training can easily be provided in a laidback and relaxed manner, as long as both sides understand what is going on, and what is ultimately expected. Having a staff induction checklist available would be very useful at this point.
- In a perfect scenario, your presentation of the staff induction programme must reflect the overall culture of your business, and new staff should be made aware of this. The fact is, your new people are desperate to feel invited and involved from the off, so make it happen.
- Whilst doing so, you should make absolutely certain that there is a system that almost guarantees that all the required information is provided to the brand-new worker.
A comprehensive staff induction handbook that complements your induction training is a tool that will help greatly in this task. The fact is, there is usually a TON of data, rules and information to absorb on the very first day of work, and the chances are pretty high that they will not remember everything. Thus they will value having a reliable point of reference to refer to later on; which actually saves you time and effort as they use the guide rather than needing to bother you!
3. Make It A Positive Experience
We all know the hoary old chestnut suggesting “you never get a second chance to create a good first impression”.
The key point however is…it’s true, and never more so than for a brand new employee who is desperate to do well straight out of the gate!
Perhaps less obviously, it also applies to your business too. Organizations that encourage new staff members to communicate openly, freely and without fear of condemnation or retribution, that provide formalised policies and procedures plus a favorable work environment, are inevitably rewarded by having an enthusiastic, energetic staff.
Your employees will appreciate that you’ve made the effort to engage and include them, and that your efforts to welcome them goes beyond a smile and a quick handshake.
The bottom line, is, mutually beneficial relationships are the heartbeat of great businesses, and clear, simple and targeted staff induction training methods and systems are the very first step in this direction.
Impress your new employees with the strength and focus of your staff induction training from the off, and you have taken a very significant step towards effortlessly commanding exceptional staff loyalty for years to come.